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Our Terms, Your Rights, and How We Operate

pokerglobal makes its legal terms straightforward: what you agree to when you open an account, how your data is handled, and what applies based on where you're located.

State-dependent eligibilityAccount terms & conditionsPrivacy & data rightsCookie policyContact paths for legal requests
pokerglobal Our Terms, Your Rights, and How We Operate
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account data is held securely and used only for operating your account — verifying your identity, processing PayPal, Venmo, or Play+ transactions, and meeting any state-mandated reporting requirements. We do not sell your personal information to third parties. If you want to know what we hold, you can request a full data export through our legal email channel.

Identity Verification

We verify your identity when you open an account and when you request a withdrawal. This is required by applicable state rules and protects your account from unauthorized access.

Cookie Policy

We use session cookies to keep your account active and analytics cookies to see how the lobby is used. You can manage cookie preferences from the settings page in your account.

Data Retention

Account records, transaction logs, and identity documents are retained for the period required under your state's applicable regulations. We delete data that's no longer required on a scheduled basis.

Requesting Changes

To update personal details, correct an error, or request account closure, use the in-account settings or contact us via the legal email channel with your account ID and the specific change requested.

LEGAL CONTACT PATHS

How to Reach Us on Policy or Account Questions

Legal requests, account disputes, and data inquiries each have a direct path to our team. Use the channel that fits your question — live chat for general account policy, email for formal data requests, and in-account messaging for transaction disputes tied to PayPal, Venmo, or Play+.

Live Chat Available through your account dashboard for general terms questions, eligibility questions, and payment policy clarifications. Start a chat from the help icon in the lobby.
Email — Legal & Privacy Send formal data access requests, account closure requests, or written policy disputes to our legal inbox. We respond to written requests within the timeframe required by applicable state law.
In-Account Messaging For transaction-specific disputes tied to PayPal, Venmo, or Play+ — open your transaction history, select the relevant entry, and use the dispute flag to initiate a review.

Common Questions About Our Terms and Your Rights

Here are the questions we hear most often about account terms, data rights, and how our legal framework applies to players in eligible states across the US — including Philadelphia and other major metro areas where online poker is permitted by state law.

No. Access and operation depend on the law of your specific state. We only make the platform available in states where it is permitted, and the applicable terms reflect those state-level conditions.

Disputes are governed by the law of the eligible state where your account is registered and where you accessed the platform. Our terms specify the applicable jurisdiction clearly in the full agreement document.

Yes. Send a written request to our legal email with your account ID. We'll compile and send your data within the timeframe required by your state's applicable privacy rules.

Both sets of terms apply simultaneously. PayPal and Venmo govern the movement of funds on their network; our terms govern how those funds are credited and used within your account wallet.

Open your transaction history, select the Play+ entry in question, and use the dispute flag. Our team reviews the transaction record and coordinates with the Play+ network where needed.

We retain records for the period required under applicable state law, then delete them on schedule. You can request a data export before closing so you have your own copy of the transaction history.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.